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Office 2016 Mac Update Not Working

Microsoft Office 2016 Mac Updates
Office 2016 Mac Search Not Working
Mac Office 2016 Update
Office 2016 Mac Update Not Working Windows 10
The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.

On the homepage, if you're a Microsoft account user, click on Install Office and click Install. If you're a Work or School account user, click on Install Office apps and click Office 2016. Once the download begins, follow the instruction along with prompts to successfully reinstall Microsoft Office. How to Update Microsoft Office for. Continuing to use Office 2010 and Office 2016 for Mac after the cut-off date is just not a viable option. You must update or migrate to a more current productivity suite or risk dire consequences. Microsoft Office 2016 (codenamed Office 16) is a version of the Microsoft Office productivity suite, succeeding both Office 2013 and Office for Mac 2011 and preceding Office 2019 for both platforms. It was released on macOS on July 9, 2015, and on Microsoft Windows on September 22, 2015, for Office 365 subscribers. Mainstream support ended on October 13, 2020, and most editions have extended.
Microsoft Office 2016 Mac UpdatesIssueDescriptionSolutionStatusLast updated
When downloading large file sets in OneDrive, not all files will download.When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint.Download files in batches that are below the criteria listed in the description.Known issueNovember 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.Toggle off New Outlook in the Outlook menu bar.Known issueNovember 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.Known issueOctober 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.This is no longer an issue once a user has been migrated to Exchange Online.Known issueAugust 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'In macOS, Office 365 generates this error message if it didn't detect the correct license.See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.Known issueApril 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailboxIn Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account.
See the following:
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook
• Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Note that you may need to enable Cached Exchange Mode for these fixes to work.
Known issueDecember 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IUIt is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.Known issueApril 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365.Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.
Known issueMay 5, 2017
In Windows, hyperlinks in saved message files (.msg) will not open.When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.Copy the URL of the hyperlink and paste it in the appropriate application. Known issueJune 16, 2016
Unable to activate Office 365 apps on iOS devicesNewly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.Known issueSeptember 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-inWhen signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.Press Tab on your keyboard to scroll down and view the rest of the Duo options.Known issueAugust 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOSCalendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.Known issueMarch 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOSFrom macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).Known issueMarch 18, 2016
Mailto links not working in Outlook for MacIn version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items.Updated to Outlook for Mac version 15.37 or later.ResolvedAugust 16, 2017
OnBase integration not availableOffice 2016 integration is not available for IU's current version of OnBase (version 15 SP2).IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.ResolvedMarch 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.ResolvedOctober 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expiredIf you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.Sign into your Office 365 account:
From any Office 2016 application, in the top right, choose Sign In.
When prompted for an email address, enter your IU username followed by @iu.edu, for example, username@iu.edu. Click Next.
When redirected to log into IU Login, use your IU username and passphrase.
ResolvedApril 4, 2016
Outlook macOS certificate difficultiesAfter updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.This issue was resolved with an updated certificate.ResolvedMarch 18, 2016
Skype for Business 2016 difficulties synchronizing address bookWhen using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.This issue has been resolved with patches.ResolvedJanuary 27, 2016
Office 2013 compatibility issuesOffice 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.ResolvedNovember 6, 2015
The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
Office 2016 Mac Search Not WorkingIssueDescriptionSolutionStatusLast updated
When downloading large file sets in OneDrive, not all files will download.When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint.Download files in batches that are below the criteria listed in the description.Known issueNovember 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.Toggle off New Outlook in the Outlook menu bar.Known issueNovember 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.Known issueOctober 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.This is no longer an issue once a user has been migrated to Exchange Online.Known issueAugust 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'In macOS, Office 365 generates this error message if it didn't detect the correct license.See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.Known issueApril 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailboxIn Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Driver for xbox controller mac os. Instead, it's saved to the primary mailbox account.
See the following: Games for mac download free full.
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook
• Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Note that you may need to enable Cached Exchange Mode for these fixes to work.
Known issueDecember 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IUIt is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.Known issueApril 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365.Video editors free for mac. Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.
Known issueMay 5, 2017
In Windows, hyperlinks in saved message files (.msg) will not open.When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.Copy the URL of the hyperlink and paste it in the appropriate application. Known issueJune 16, 2016
Unable to activate Office 365 apps on iOS devicesNewly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.Known issueSeptember 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-inWhen signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.Press Tab on your keyboard to scroll down and view the rest of the Duo options.Known issueAugust 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOSCalendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.Known issueMarch 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOSFrom macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).Known issueMarch 18, 2016
Mailto links not working in Outlook for MacIn version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items.Updated to Outlook for Mac version 15.37 or later.ResolvedAugust 16, 2017
OnBase integration not availableOffice 2016 integration is not available for IU's current version of OnBase (version 15 SP2).IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.ResolvedMarch 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.ResolvedOctober 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expiredIf you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.Sign into your Office 365 account:
From any Office 2016 application, in the top right, choose Sign In.
When prompted for an email address, enter your IU username followed by @iu.edu, for example, username@iu.edu. Click Next.
When redirected to log into IU Login, use your IU username and passphrase.
ResolvedApril 4, 2016
Outlook macOS certificate difficultiesAfter updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.This issue was resolved with an updated certificate.ResolvedMarch 18, 2016
Skype for Business 2016 difficulties synchronizing address bookWhen using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.This issue has been resolved with patches.ResolvedJanuary 27, 2016
Office 2013 compatibility issuesOffice 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.ResolvedNovember 6, 2015
Mac Office 2016 Update

Issue	Description	Solution	Status	Last updated
When downloading large file sets in OneDrive, not all files will download.	When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a `__All_Errors.txt` file. For more, see Download files and folders from OneDrive or SharePoint.	Download files in batches that are below the criteria listed in the description.	Known issue	November 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.	A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.	Toggle off New Outlook in the Outlook menu bar.	Known issue	November 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.	Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.	If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.	Known issue	October 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.	Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.	This is no longer an issue once a user has been migrated to Exchange Online.	Known issue	August 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'	In macOS, Office 365 generates this error message if it didn't detect the correct license.	See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.	Known issue	April 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailbox	In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account.	See the following: • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable Cached Exchange Mode for these fixes to work.	Known issue	December 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU	It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).	It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.	Known issue	April 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365	Mail-enabled Active Directory groups that do not have an email address that ends in `@exchange.iu.edu` will not be synchronized with Office 365.	Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.	Known issue	May 5, 2017
In Windows, hyperlinks in saved message files (`.msg`) will not open.	When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.	Copy the URL of the hyperlink and paste it in the appropriate application.	Known issue	June 16, 2016
Unable to activate Office 365 apps on iOS devices	Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.	The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.	Known issue	September 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-in	When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.	Press `Tab` on your keyboard to scroll down and view the rest of the Duo options.	Known issue	August 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOS	Calendar entries appear to be an hour off when Daylight Saving Time is in effect.	To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.	Known issue	March 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS	From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.	To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).	Known issue	March 18, 2016
Mailto links not working in Outlook for Mac	In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in `Sent Items`.	Updated to Outlook for Mac version 15.37 or later.	Resolved	August 16, 2017
OnBase integration not available	Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2).	IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.	Resolved	March 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.	When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment.	Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.	Resolved	October 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expired	If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.	Sign into your Office 365 account: From any Office 2016 application, in the top right, choose Sign In. When prompted for an email address, enter your IU username followed by `@iu.edu`, for example, `username@iu.edu`. Click Next. When redirected to log into IU Login, use your IU username and passphrase.	Resolved	April 4, 2016
Outlook macOS certificate difficulties	After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.	This issue was resolved with an updated certificate.	Resolved	March 18, 2016
Skype for Business 2016 difficulties synchronizing address book	When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.	This issue has been resolved with patches.	Resolved	January 27, 2016
Office 2013 compatibility issues	Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).	UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.	Resolved	November 6, 2015

Issue	Description	Solution	Status	Last updated
When downloading large file sets in OneDrive, not all files will download.	When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a `__All_Errors.txt` file. For more, see Download files and folders from OneDrive or SharePoint.	Download files in batches that are below the criteria listed in the description.	Known issue	November 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.	A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.	Toggle off New Outlook in the Outlook menu bar.	Known issue	November 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.	Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.	If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.	Known issue	October 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.	Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.	This is no longer an issue once a user has been migrated to Exchange Online.	Known issue	August 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'	In macOS, Office 365 generates this error message if it didn't detect the correct license.	See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.	Known issue	April 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailbox	In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Driver for xbox controller mac os. Instead, it's saved to the primary mailbox account.	See the following: Games for mac download free full. • Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable Cached Exchange Mode for these fixes to work.	Known issue	December 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU	It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).	It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.	Known issue	April 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365	Mail-enabled Active Directory groups that do not have an email address that ends in `@exchange.iu.edu` will not be synchronized with Office 365.	Video editors free for mac. Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.	Known issue	May 5, 2017
In Windows, hyperlinks in saved message files (`.msg`) will not open.	When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.	Copy the URL of the hyperlink and paste it in the appropriate application.	Known issue	June 16, 2016
Unable to activate Office 365 apps on iOS devices	Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.	The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.	Known issue	September 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-in	When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.	Press `Tab` on your keyboard to scroll down and view the rest of the Duo options.	Known issue	August 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOS	Calendar entries appear to be an hour off when Daylight Saving Time is in effect.	To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.	Known issue	March 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS	From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.	To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).	Known issue	March 18, 2016
Mailto links not working in Outlook for Mac	In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in `Sent Items`.	Updated to Outlook for Mac version 15.37 or later.	Resolved	August 16, 2017
OnBase integration not available	Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2).	IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.	Resolved	March 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.	When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment.	Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.	Resolved	October 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expired	If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.	Sign into your Office 365 account: From any Office 2016 application, in the top right, choose Sign In. When prompted for an email address, enter your IU username followed by `@iu.edu`, for example, `username@iu.edu`. Click Next. When redirected to log into IU Login, use your IU username and passphrase.	Resolved	April 4, 2016
Outlook macOS certificate difficulties	After updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.	This issue was resolved with an updated certificate.	Resolved	March 18, 2016
Skype for Business 2016 difficulties synchronizing address book	When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.	This issue has been resolved with patches.	Resolved	January 27, 2016
Office 2013 compatibility issues	Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).	UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.	Resolved	November 6, 2015

On the homepage, if you're a Microsoft account user, click on Install Office and click Install. If you're a Work or School account user, click on Install Office apps and click Office 2016. Once the download begins, follow the instruction along with prompts to successfully reinstall Microsoft Office. How to Update Microsoft Office for. Continuing to use Office 2010 and Office 2016 for Mac after the cut-off date is just not a viable option. You must update or migrate to a more current productivity suite or risk dire consequences. Microsoft Office 2016 (codenamed Office 16) is a version of the Microsoft Office productivity suite, succeeding both Office 2013 and Office for Mac 2011 and preceding Office 2019 for both platforms. It was released on macOS on July 9, 2015, and on Microsoft Windows on September 22, 2015, for Office 365 subscribers. Mainstream support ended on October 13, 2020, and most editions have extended.
Microsoft Office 2016 Mac UpdatesIssueDescriptionSolutionStatusLast updated
When downloading large file sets in OneDrive, not all files will download.When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint.Download files in batches that are below the criteria listed in the description.Known issueNovember 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.Toggle off New Outlook in the Outlook menu bar.Known issueNovember 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.Known issueOctober 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.This is no longer an issue once a user has been migrated to Exchange Online.Known issueAugust 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'In macOS, Office 365 generates this error message if it didn't detect the correct license.See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.Known issueApril 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailboxIn Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account.
See the following:
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook
• Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Note that you may need to enable Cached Exchange Mode for these fixes to work.
Known issueDecember 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IUIt is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.Known issueApril 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365.Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.
Known issueMay 5, 2017
In Windows, hyperlinks in saved message files (.msg) will not open.When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.Copy the URL of the hyperlink and paste it in the appropriate application. Known issueJune 16, 2016
Unable to activate Office 365 apps on iOS devicesNewly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.Known issueSeptember 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-inWhen signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.Press Tab on your keyboard to scroll down and view the rest of the Duo options.Known issueAugust 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOSCalendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.Known issueMarch 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOSFrom macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).Known issueMarch 18, 2016
Mailto links not working in Outlook for MacIn version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items.Updated to Outlook for Mac version 15.37 or later.ResolvedAugust 16, 2017
OnBase integration not availableOffice 2016 integration is not available for IU's current version of OnBase (version 15 SP2).IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.ResolvedMarch 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.ResolvedOctober 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expiredIf you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.Sign into your Office 365 account:
From any Office 2016 application, in the top right, choose Sign In.
When prompted for an email address, enter your IU username followed by @iu.edu, for example, username@iu.edu. Click Next.
When redirected to log into IU Login, use your IU username and passphrase.
ResolvedApril 4, 2016
Outlook macOS certificate difficultiesAfter updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.This issue was resolved with an updated certificate.ResolvedMarch 18, 2016
Skype for Business 2016 difficulties synchronizing address bookWhen using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.This issue has been resolved with patches.ResolvedJanuary 27, 2016
Office 2013 compatibility issuesOffice 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.ResolvedNovember 6, 2015
The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.
Office 2016 Mac Search Not WorkingIssueDescriptionSolutionStatusLast updated
When downloading large file sets in OneDrive, not all files will download.When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint.Download files in batches that are below the criteria listed in the description.Known issueNovember 6, 2020
When 'New Outlook' in Outlook for Mac is turned on, features are missing or not working correctly.A number of features are not yet available in the 'New Outlook' interface. For details, see The new Outlook for Mac.Toggle off New Outlook in the Outlook menu bar.Known issueNovember 6, 2020
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the 'last updated' timestamp may not be reliable within a file explorer.Because of the way that OneDrive and some other sync clients sync and upload files, the 'last updated' timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though.If you need to track the 'last updated' time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer.Known issueOctober 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013.Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient.This is no longer an issue once a user has been migrated to Exchange Online.Known issueAugust 6, 2020
Error message in macOS: 'Your account doesn't allow editing on a Mac'In macOS, Office 365 generates this error message if it didn't detect the correct license.See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error.Known issueApril 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailboxIn Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Driver for xbox controller mac os. Instead, it's saved to the primary mailbox account.
See the following: Games for mac download free full.
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook
• Items that are deleted from a shared mailbox go to the wrong folder in Outlook
Note that you may need to enable Cached Exchange Mode for these fixes to work.
Known issueDecember 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IUIt is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service).It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online.Known issueApril 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365.Video editors free for mac. Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.
Known issueMay 5, 2017
In Windows, hyperlinks in saved message files (.msg) will not open.When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink.Copy the URL of the hyperlink and paste it in the appropriate application. Known issueJune 16, 2016
Unable to activate Office 365 apps on iOS devicesNewly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop.The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.Known issueSeptember 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-inWhen signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen.Press Tab on your keyboard to scroll down and view the rest of the Duo options.Known issueAugust 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOSCalendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences.. from the Outlook menu, and clicking Calendar.Known issueMarch 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOSFrom macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect.To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York).Known issueMarch 18, 2016
Mailto links not working in Outlook for MacIn version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items.Updated to Outlook for Mac version 15.37 or later.ResolvedAugust 16, 2017
OnBase integration not availableOffice 2016 integration is not available for IU's current version of OnBase (version 15 SP2).IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016.ResolvedMarch 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac.When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close.ResolvedOctober 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expiredIf you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.Sign into your Office 365 account:
From any Office 2016 application, in the top right, choose Sign In.
When prompted for an email address, enter your IU username followed by @iu.edu, for example, username@iu.edu. Click Next.
When redirected to log into IU Login, use your IU username and passphrase.
ResolvedApril 4, 2016
Outlook macOS certificate difficultiesAfter updating Outlook, you may see a pop-up warning you that 'A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found', and prompting you to either Continue or Show certificate.This issue was resolved with an updated certificate.ResolvedMarch 18, 2016
Skype for Business 2016 difficulties synchronizing address bookWhen using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a 'Cannot Synchronize Address Book' notification message may appear at the bottom.This issue has been resolved with patches.ResolvedJanuary 27, 2016
Office 2013 compatibility issuesOffice 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access).UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU.ResolvedNovember 6, 2015
Mac Office 2016 UpdateOffice 2016 Mac Update Not Working Windows 10On Office for Mac 2016, Microsoft says, Word, Excel, PowerPoint, Outlook, and OneNote will install and run on 10.13. Not all Office functionality may be available, and you may encounter stability. I don't see any reason why someone wouldn't be able to activate Office on any OS. We have OEM Windows 7 Pro systems that run Office 2013 and the Office KMS key activates just fine. The Office license is separate from the OS license. Heck even a OS KMS won't activate Office KMS licenses. They are completely separate beasts.